Shipping policy

All deliveries are subject to stock availability, payment authorisation and, in some circumstances, account verification.

SHIPPING OPTIONS & CHARGES

We offer a range of flexible shipping options, including:

• Royal Mail Tracked 48 Delivery

• Royal Mail Tracked 24 Delivery

• Courier options including Royal Mail, Parcelforce and DHL

The following delivery charges apply to eligible UK mainland orders:

• Orders under £50: Royal Mail Tracked 48 Delivery costs £3.49.

• Orders under £150: Royal Mail Tracked 24 Delivery costs £4.99.

Other shipping costs are calculated at checkout based on the size and weight of the order, delivery destination and selected shipping method.

FREE DELIVERY FOR UK MAINLAND ORDERS

Qualifying orders are eligible for the following delivery offers:

• Orders of £50 or more: Free Royal Mail Tracked 48 Delivery

• Orders of £150 or more: Free Royal Mail Tracked 24 Delivery

Free delivery applies to eligible UK mainland orders only.

Postcode and courier restrictions may apply.

Tracked 48 and Tracked 24 delivery times are estimates rather than guarantees. Delivery may be affected by courier delays, public holidays, adverse weather and other circumstances beyond our control.

Some couriers may deliver on Saturdays, but Saturday delivery is not guaranteed.

DISPATCH TIMES

• Orders placed before 3:00 PM, Monday to Friday, are normally dispatched on the same business day.

• Orders placed after 3:00 PM are normally dispatched on the next working day.

• Orders are not dispatched on Saturdays, Sundays or public holidays.

• Some couriers may deliver on Saturdays, but this is not guaranteed.

Dispatch times are subject to stock availability, payment authorisation and account verification where required.

UNITED KINGDOM DELIVERY

• Free Royal Mail Tracked 48 Delivery is available on qualifying orders of £50 or more to eligible UK mainland addresses.

• Free Royal Mail Tracked 24 Delivery is available on qualifying orders of £150 or more to eligible UK mainland addresses.

• For delivery to the Channel Islands, Isles of Scilly, Scottish Islands, Scottish Highlands or the Isle of Man, please contact us for a delivery quote before placing your order.

• Restrictions apply to deliveries to Northern Ireland. Orders must be placed by consumers and delivered to residential addresses. Certain products cannot be delivered because of their hazardous nature.

• Orders are normally dispatched within one working day, excluding Saturdays, Sundays and public holidays.

• Approximately 98% of our orders arrive within the estimated delivery timeframe. However, delivery times are estimates and cannot be guaranteed.

• We are unable to refund delivery charges solely for courier delays or circumstances beyond our reasonable control.

• Delivery estimates exclude public holidays.